Shop Policies

There are no refunds on custom made items.  If there is a mistake that we communicated about and you have paid for AFTER I have completed your item, then I will offer you a discount.  The discount depends on the cost of the mistake.

Due to the nature of custom  quilts, stockings, labels, baby quilts and longarming, I do not offer returns. I do my best to keep in constant contact with you on layout, sizing and any questions I have to prevent any miscommunication.

If we have to stop production on a quilt (reasons: loss of job, loss of loved one, moving), that's ok!  I will keep your quilt in my position for 12 months  After 12 months, I will return the quilt to you.

Do not copy and paste my photos without credit or asking permission. I support collaborations and I am willing to work together. Please message me if you have any questions or concerns. I also will not post your quilt without your permission.

I will use USPS with tracking and insurance to ensure your package gets to you safely. Shipping costs will be added to your total invoice,  I can use FedEx with tracking, insurance and signature upon request.  I do everything I can to ensure your quilt makes it back to you. When signing my intake form, you understand that once I mail the box to you, Beta Blocks is no longer responsible for the package.